Refund policy
We have a 30-day return policy: you have 30 days from the day your order is delivered to request a return.
What can be returned
Items must be unworn and unused, in the same condition you received them, with any tags attached and in their original packaging. Please have your order number or proof of purchase to hand.
How to start a return
Email info@trustmedia365.com with your order number and the reason for the return. If your return is approved we will email you the return address and instructions. Items sent back without requesting a return first cannot be accepted.
Who pays return shipping
- If an item arrives defective, damaged, or is not what you ordered, we cover return shipping and send a replacement or a full refund.
- For change-of-mind returns, return shipping is paid by you.
Damaged or incorrect items
Please check your order when it arrives and contact us straight away if anything is defective, damaged or incorrect, so that we can put it right.
Refunds
Once we have received and inspected your return we will email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it.
Exchanges
The quickest way to exchange an item is to return the one you have and place a new order once the return has been approved.
Items we cannot accept
Gift cards cannot be returned.
Any questions about a specific item, email info@trustmedia365.com.